Shipping & Return Policy
Shipping & Return Policy
Effective Date: October 2019
Last Updated: July 12, 2025
At Nxthaul Wholesale by ROVANT LTD, we’re committed to delivering a seamless, transparent experience for every business we serve. This policy outlines our shipping and return procedures to ensure clarity, reliability, and compliance across jurisdictions.
1. Shipping Overview
We ship to customers across the UK, European Union, North America, the Middle East, and other global regions through our trusted logistics and freight partners. All orders are processed in accordance with our quality assurance protocols and fulfillment timelines.
Processing Time
- Standard orders: 3–7 business days
- Custom or high-volume orders: Processing times may vary depending on product and supplier availability
Estimated Delivery Times
- UK: 3–7 business days
- EU: 5–10 business days
- North America & International: 7–15 business days
Freight-based shipments or orders requiring supplier consolidation may take longer.
Shipping Partners
We work with globally recognized carriers including DHL, FedEx, UPS, and freight forwarding networks to ensure safe, trackable deliveries.
Duties, Taxes & Customs
International orders may be subject to import duties and taxes upon arrival. Unless explicitly agreed otherwise in writing, all such charges are the responsibility of the buyer.
Tracking & Communication
Once your order is shipped, tracking information will be provided via email or WhatsApp. For assistance, contact us at:
📧 sales@nxthaulwholesale.com
📱 +44 74441 476845
2. Return & Refund Policy
We stand behind the quality of our products and the integrity of our sourcing. However, if something isn’t right, we’re here to help.
Return Eligibility
We accept returns or issue replacements for the following cases:
- Items damaged in transit
- Incorrect items received
- Manufacturing or quality defects
Returns must be requested within 7 calendar days of receiving your order.
Non-Returnable Items
- Customized or personalized products
- Opened consumables and hygiene-related items
- Items clearly marked as “Final Sale”
- Products returned without prior authorization
Return Process
- Contact our support team at sales@nxthaulwholesale.com within 7 days
- Include your order number, product details, and supporting photos
- Our team will verify the issue and provide return authorization with shipping instructions
- Upon receiving the return, refunds will be issued to your original payment method within 7–10 business days
Restocking Fees
Large bulk returns may be subject to a restocking fee of up to 15% depending on product type and order volume.