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Post-Purchase Support

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Post-Purchase Support
After Sales service

Effective Date: October 2019
Last Updated: October 2025

At NXTHAUL Import & Export Co., Ltd (operated under AEGIS ECOM LLC), we take pride in ensuring every shipment meets the highest standards of quality, accuracy, and delivery reliability. Our After-Sales Support Policy provides a clear process for handling verified issues with completed orders to maintain transparency and client trust.

1. Coverage Scope

After-sales support applies exclusively to wholesale and export orders processed under verified sales contracts. Eligible cases for review include:

  • Orders delivered incomplete or incorrect

  • Orders delivered damaged or defective

  • Shipments lost in transit

All claims must be supported by photo or video evidence and submitted within 14 calendar days from the confirmed delivery date or receipt of goods.

2. Resolution Process

Once a claim is verified, NXTHAUL will initiate the appropriate corrective action. Possible resolutions include:

  • Free reshipment of affected products, or

  • Partial or full refund, depending on the case details

The final resolution method will be determined by NXTHAUL’s Quality Assurance and Logistics teams, in coordination with the responsible factory or freight forwarder, based on the specific circumstances and area of responsibility identified during case assessment.

3. Exclusions

After-sales support does not cover issues resulting from:

  • Orders confirmed complete and correct upon delivery

  • Incorrect or incomplete shipping information provided by the buyer

  • Unclaimed or returned shipments due to buyer unavailability or customs clearance failure

  • Damage caused by improper handling, storage, or third-party interference after delivery

  • Products classified as non-returnable due to hygiene, safety, or compliance reasons (as stated in the Sales Contract)

4. Claim Procedure

To file a claim, clients must:

  1. Contact their assigned NXTHAUL account representative or the Quality Assurance team.

  2. Provide order details, a description of the issue, and supporting visual evidence.

  3. Await official verification and resolution confirmation before any reshipment or refund is processed.

All decisions are communicated in writing to ensure full transparency.

5. Limitations and Jurisdiction

NXTHAUL reserves the right to reject claims with insufficient evidence or where responsibility cannot be reasonably established. All verified resolutions will be carried out in accordance with the Sales Contract and governed under the laws of the State of the Parent Company (AEGIS ECOM LLC, United States).

6. Contact Information

For all after-sales inquiries, please contact:
📧 Email: sales.nxthaulwholesale@aegisecom.com
📞 Phone/Whatsapp: +852 9290 7877